Store policies

Returns

If you are dissatisfied with your purchase for any reason please contact us within 5 days of receiving your order and we will be happy to assist you.

Items purchased online can be returned or exchanged provided that you:

  1. Contact our customer service department within 5 business days of receiving your order.
  2. Return unopened products in original, saleable condition in the original shipping carton.
  3. Include your receipt (packing slip) along with a brief explanation stating why you are not satisfied with the item(s).
  4. Return within 14 days of the shipment date on the order's packing slip.

We will gladly replace returned items with a new selection of your choice or refund you the cost of the item(s) (less Shipping & Handling). Poster Plus will not accept returns of damaged items. Unframed posters must be in perfect condition, free from folds, dents, dings, tears, etc.


Follow the Guidelines for Returns above and then:

Ship the item(s) at your expense to:
          Poster Plus
          Returns Department
          Attn: David Gartler
          1867 N. Bissell Street
          Chicago, IL 60614

We will issue a refund in the form of your original payment method for the returned item(s) and any sales tax paid on the item(s). Shipping & Handling charges are not refundable.

Please note: Credit or refund will not be given for items returned in damaged condition. We recommend that you use an insured carrier such as UPS or Fedex for return-shipping. Poster Plus cannot accept responsibility for unsolicited returns - please contact our staff before sending back any items.

Shipping

Shipping costs for International orders will be calculated after the order is placed. We will contact you via email for your approval of the international shipping costs. Poster Plus will not proceed with the processing or shipment of International orders until we have received customer confirmation of the shipping charges.
 
Poster Plus recommends the option of either UPS International or USPS International Priority shipping, as both are insured services and may be tracked during shipment. We may provide a lower cost option for international shipment, such as USPS First Class. Please keep in mind, that if the option of USPS First Class International is chosen, Poster Plus is not liable for shipments that are lost or damaged in transit, as such shipments are uninsurable and may not be tracked.
 
Additional customs fee and duties may apply to International shipments; these costs are not included in your shipping estimate.

Poster Plus will not ship to PO boxes.
 
Poster Plus will NOT ship framed posters outside of the Continental United States and Canada.
 
 

Tax

In accordance with applicable state law, Poster Plus is required to charge sales tax in Illinois. Orders shipping to an Illinois address have 10.25% sales tax applied. Sales tax is applied to the total amount of the order, excluding shipping and handling charges and is based on Illinois and local sales tax rates. Shipments destined for some addresses outside of the United States may have additional taxes or duties applied to them. These amounts, if applicable, will be listed on the invoice/packing slip you receive with your shipment and reflect duties and taxes required by relevant government bodies.

Privacy

We respect and are committed to protecting your privacy. We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store we collect your name, billing and shipping addresses, phone number, email address and credit card information. You provide this informaion so that we can process and ship your order. 

Your Credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout you must enter your email address and create a password. The checkout process itself employs Secure Sockets Layer (SSL) technology to ensure your safety. SSL encrypts all of yourpersonal information, including your credit card number, name and address so that it cannot be read by anyone other than us at PosterPlus.com.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates that SSL is active.

Other

*Redeeming gift cards :

To use online, enter the gift card's serial number in the "Gift Message" field at checkout.  

To use your gift card in-store, simply present it at the register when you purchase your order.